Right Plate LLC : Frequently Asked Questions

Sales

General




Sales

1) Can I get a discount on large orders ?

Right Plate wants your volume business and encourages you to contact us for a quote. We are equipped to handle multiple types of large jobs including your healthcare, municipal, industrial, or commercial projects.

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2) Are samples available ?

Yes. Please use our contact for to request a sample custom engraved switch plate or our brochure.

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3) Who can order and install all my plates for me ?

Installing our products is a simple process , however if you have many plates and would like the job done for you we can recommend one of our pros. Or if you have your own contractor tell them to apply for a pro account.

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General

1) How long does it take to receive my order ?

Right Plate creates your custom switch plates and ships your items in just 1 to 2 business days for all in stock items . Non Stock items usually take between 5 and 10 days to create and ship. Please review the usual lead times when selecting plates in our create-a-plate program. The shipping information and price are located just below every plate. We are committed to getting our products to you as fast as possible without compromising quality .

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2) How will I know when my order has shipped?

You will receive an email notifying you that your order has shipped. Our current shipping method is USPS priority mail.

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3) How do I check the status of my order?

Please sign into our website using your user id and password. Your order history will be displayed once you are logged in. Click on "view order status" for all current orders. If there is an unexpected delay with your order, we will notify you with the details.

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4) Are stainless steel plates engraved below the surface of the plate?

Our equipment does not penetrate the surface of the metal. We treat the stainless metal with a solution which is then lasered. The result is a permanant, sanitary, bold marking. Custom stainless engraved plates are ideal for use in healthcare, municipal, industrial, or commercial facilities. Right Plate's custom engraved hospital switch plates are a superior alternative to stick-on labels.

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5) Are painted metal plates engraved below the surface of the plate?

Our custom engraved painted metal wallplates are not engraved into the surface of the plate. Our equipmnet will remove existing paint from the plate's surface which we then fill with the color of your choice.

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6) Can I send my own plates to you to be engraved?

In most cases, Right Plate cannot accept plates from customers to be engraved. Not all plate materials engrave the same way, and unknown plate material can even be toxic when burned. Our equipment settings and templates have been tuned to the plates we provide, which are high quality and will provide you with years of satisfaction. For customers with a high volume project, please use our contact form. There are certain types of painted metal and stainless steel plates that we will accept.

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7) I do not see the plate I would like to have engraved in your Create-a-Plate program. How can I order it?

Due to the highly customized nature of our products, we cannot achieve all possible plate combinations, styles, colors, and text locations with our program. If by chance you find yourself in this situation, please ultilize our contact form, or fax a detailed description and/or sketch to 1 (508) 842-5500. Please be sure to include all contact information along with detailed descriptions of the product you are looking for, so a sales associate can follow up with your request.

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8) Why can I not create a plate like the ones I see in the sample galleries?

Right Plate is currently developing phase II of our Create-a-Plate program. The second phase will include more text placement options as well as several new product lines to choose from. This portion of the site will cater more toward the professional with commercial and industrial type products. Also contractors and other proffessionals will be able to develop and preview all types of panel, legends, and controls tags for commercial and industrial applications. Please check back with us or sign up for our news letter for important updates. In the meantime you can use our contact form or fax requests to 1 (508) 842-5500 to begin discussing your next project . We appreciate your patience.

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9) What is Right Plate Pro?

Right Plate Pro is an exclusive membership for contractors, licensed electricians, architects, interior designers, entrepreneurs, etc. Pro members benefit from exclusive plate and engraving pricing, and have access to commercial and industrial product lines we offer within our sight. These products are not readily available to non Pro account members. Pro Account Application

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10) How do I sign up for a Pro account?

When prompted to do so in our Pro Account Application, please enter all required information and be sure to specify that you are submitting the application as a Pro user. Your application will then be submitted for approval. Once approved and you are logged into our site, you will see the Right Plate Pro logo in the upper left corner of your screen. All customers will be able to manage and review orders online.

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Have a unique question?

We welcome all questions and customer feedback. Feel free to contact us. We look forward to hearing from you!